Q: What makes your dispensary different from others?

A: At High Rollers Cannabis, we combine the highest quality cannabis products with the best price guarantee in the industry. We’re not just saying it—if we can’t beat it, we will meet it. Our approach centers on providing exceptional value without ever compromising on quality. We work directly with licensed cultivators who meet our stringent standards, and every batch undergoes third-party laboratory testing for potency, purity, and safety before it reaches our shelves.

Q: What types of products do you carry?

A: Our extensive product catalog includes flower, concentrates, edibles, topicals, and accessories. We carefully curate selections from trusted brands and also feature exclusive partnerships that bring unique offerings to our customers. Our real-time inventory system ensures you can see what’s available before you visit, preventing disappointment from out-of-stock items.

Q: How do you ensure product quality and freshness?

A: Quality is our top priority. Each product undergoes visual inspections, aroma assessments, and verification of testing certificates. We store everything in temperature-controlled environments to preserve terpene profiles and maintain optimal moisture levels. Our regular inventory rotation system ensures that products reach you in peak condition. We also maintain comprehensive tracking systems that monitor product freshness, potency levels, and strain characteristics to guarantee consistency across all purchases.

Q: How does your pricing work?

A: We conduct daily competitive pricing analysis to ensure our rates remain market-leading across all product categories. Our volume purchasing agreements with suppliers translate directly into your savings. We also offer loyalty rewards programs for regular customers and run special promotions and seasonal offerings. Our price matching policy demonstrates our confidence in providing unbeatable value—if we can’t beat it, we will meet it.

Q: How knowledgeable is your staff?

A: Our team undergoes continuous education about emerging strains, consumption methods, and industry developments. They’re trained in cannabinoid science, terpene profiles, and potential therapeutic applications. Whether you’re making your first purchase or seeking advanced information about specific cannabinoid ratios, our staff provides personalized, accurate guidance tailored to your individual preferences and needs.

Q: What is your ordering and fulfillment process like?

A: You can browse our comprehensive selection with real-time inventory updates. Our streamlined ordering system works for both spontaneous purchases and planned acquisitions, and our staff is available to assist with product recommendations based on your desired effects, consumption preferences, and experience level. Processing typically occurs within minutes, and each order undergoes verification checks to ensure accuracy and regulatory compliance.

Q: Where are you located and how convenient is it to visit?

A: We’re located in Queensbury, Glens Falls, West Glens Falls, Hudson Falls, and South Glens Falls, NY, providing convenient access for the surrounding Upstate New York. Our prime location makes it easy for customers to experience our commitment to quality and value firsthand.

Q: Do you provide customer support and education?

A: Absolutely. Our dedication to customer satisfaction extends well beyond the point of sale. We maintain updated information about strain genetics, cultivation techniques, and product innovations. Our staff stays informed about regulatory changes, scientific discoveries, and consumer trends so we can provide reliable guidance. We also have customer feedback mechanisms in place to continuously improve our services and address any concerns promptly and professionally.

Q: What is your return policy?

A: All sales are final. We do not accept returns or exchanges on any products due to regulatory requirements and safety standards in the cannabis industry. We strongly encourage all customers to carefully inspect their products before leaving our location. Our staff is available to verify your order and answer any questions about your purchase at the time of sale. This policy ensures product integrity and compliance with state regulations. If you have any concerns about a product, please speak with a team member immediately before leaving so we can address the issue while you’re still on-site.